Privacy Policy

HYDE Group ("we", "our", or "us") is a unified luxury real estate sales and marketing brand based in Hyderabad, India. HYDE Group brings together three associated entities under one platform to offer homebuyers a curated selection of premium residential properties — including apartments, villas, and plotted developments — across Hyderabad's most sought-after locations.

Our associated entities are:

• Dhruva Developers and Builders — a premium residential construction and development firm specialising in 3BHK and multi-bedroom apartments in the Vanasthali Hills area, East Hyderabad.
• Dhruva Developers — a luxury residential developer exclusively focused on ultra-premium 4BHK residences in the Vanasthali Hills area, East Hyderabad.
• D Properties — a luxury real estate developer specialising in independent villas and residential plotted developments across two prime corridors: Vanasthali Hills, East Hyderabad, and the Airport–Mankhal growth corridor, South Hyderabad.

Together, under the HYDE Group brand, we offer an end-to-end homebuying experience — from first enquiry to site visit, documentation, and possession.

We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us — including through our WhatsApp Business messaging service, website at hydegroup.in, and other communication channels.

By contacting us or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Contact information: Your name, phone number, and email address when you reach out to us via WhatsApp, our website, or any other channel.
• Property preferences: Information you share about your budget, preferred property type, location preference, and purchase timeline.
• Communication data: Messages you send us through WhatsApp or other channels, including any attachments.
• Usage data: Information about how you interact with our digital communications and website.
• Ad interaction data: If you contact us through a Click-to-WhatsApp advertisement, we may receive referral data associated with that ad.

2. How We Use Your Information

We use the information we collect to:

• Respond to your property enquiries and provide relevant information about our projects.
• Schedule and confirm site visits to our properties.
• Send you updates, project brochures, pricing information, and exclusive offers related to HYDE Group properties.
• Connect you with our sales team for personalised assistance.
• Improve our services and communication based on your feedback and preferences.
• Comply with legal obligations.

3. WhatsApp Messaging

When you message us on WhatsApp, your conversation is processed through the WhatsApp Business Cloud API provided by Meta Platforms, Inc. We use an automated chatbot (Hyde Bot) to respond to your initial enquiries. Your conversation data may be stored in our secure lead management system (Google Sheets) accessible only to authorised HYDE Group personnel.

We will only send you WhatsApp messages related to your property enquiry or at your explicit request. You can opt out of WhatsApp communications at any time by replying STOP to any of our messages.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Our sales team: To follow up on your enquiry and provide personalised service.
• Technology service providers: Including Google (for data storage), Meta (for WhatsApp Business API), and Make.com (for workflow automation), solely to facilitate our services.
• Legal authorities: If required by law or in response to valid legal process.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, or misuse. Access to your data is restricted to authorised personnel only. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you request deletion of your data, we will make reasonable efforts to comply within a reasonable timeframe.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at the details below.

8. Cookies and Website Tracking

Our website (hydegroup.in) may use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: